Spartan Relief Supplies Limited based in Nairobi, Kenya, was established in 1992 (becoming a Limited Liability Company in 2006) and is a leader in relief supplies, general trade and import/export industry. It responds to the need for specialized, high caliber services customized to suit both individual and corporate needs in our dynamic and ever-growing modern economy. Together with our team of experienced personnel, our aim is to remain the leading relief/emergency aid supplier in the region.
To achieve this, a strong focus has been placed on the quality of service provided to our customers. Spartan is and will continue implementing best practices based on its vast experience and unique knowledge of the global market conditions. The result of this will ensure a superior quality of service that is customer focused and will benefit every customer.
Spartan Relief Supplies Limited is a leading relief supplies company in Kenya and we intend to stay there. Spartan’s ascent to market leadership is the fruit of our perpetual focus and emphasis on high quality service delivery. We work diligently to meet the needs of each individual or corporate client with carefully tailored solutions based on industry best practices.
We are driven to sustain our success and have adopted a values and visions culture in the business. Our vision describes where we want to go and our values describe how we get there – and stay there.
To provide unparalleled quality services to our clients with a view to increasing their productivity and capacity by observing industry best practices.
Customer satisfaction and building of long-term relationships with the customer based on integrity, quality of service and trustworthiness.
Quality supplies delivered on time to those in most need
What we do
Through our many years of experience, and extensive global network of suppliers, we are able to supply a wide variety of items that may be required by our customers. Our key areas of focus are:
- Global humanitarian aid supplies
- General trade
- Export / import
We specialize in preparing customized kits for our clients allowing our clients to focus on distribution of the supplies at their preferred location.
We also have our own bonded warehouses in Nairobi, Kenya where we are able to store goods/stocks for our customers ready for export swiftly within the region.
We specialize in delivering supplies to all the countries in East and Southern Africa including Burundi, Democratic Republic of Congo (DRC), Ethiopia, Eritrea, Malawi, Mozambique, Rwanda, Sudan, Somalia, Tanzania, Uganda and Zimbabwe. We are also able to deliver supplies to other locations worldwide depending on our client needs.
Who We Serve
Our main clients are relief supplies agencies, non-government organization (NGO) and charities / humanitarian institutions. Some of our major clients are set out below and references are available on request:
UN related organizations
• UN Women
NGOs and Humanitarian Organizations
• International Committee of the Red Cross (ICRC)
• Medicins Sans Frontiers (MSF)
• International Rescue Committee (IRC)
• Kenya Red Cross Society
• Save the Children
• Action Against Hunger
• And many more.
As a company supplying to the humanitarian sector, we place strong emphasis on governance through internal policies and standard operating procedures. Our aim is to create an equitable organization, to offer jobs with dignity and ensure human and workplace rights are respected at all times within the requirements of the local government regulations/legislation within which we operate.
Every new staff member who joins our team is introduced to our code of conduct and employee handbook, the latter which contains our policies and procedures for grievance, health and safety, learning and development, among other subjects.
b. Our Code of Conduct
Our business ethos is built upon the notions of responsible and sound business practices. It is our aim and policy to ensure that our businesses operate in line with high standards of integrity, transparency and legality. The key codes that all our staff adhere to are as follows:
- Compliance with the laws and regulations
- Safeguarding of fundamental human rights
- Diversity and no discrimination
- No Money Laundering & Due Dilligence Checks
- Anti-corruption & whistleblowing
- No Conflict of Interest
- No tolerance for human trafficking or child labour
- Employee rights
- Health & Safety
- Environmental sustainability
We welcome the inclusion of international policies, standards, and frameworks of quality and sustainability into our corporate strategy and operations. This approach moves beyond straightforward customer requirements, and instead, represents an essential step towards sector alignment, enabling a more transparent and sustainable future.
Customer service policy
Our Company is a customer-centric focused organization. We believe that the Company should have a customer base which is steady and long term and, keeping in line with our mission, we have therefore employed a “Customer comes first” policy.
Our focus on customer experience means that the Company attends to any complaint or concern raised by the customer and aims to resolve these satisfactorily in the least possible time.
Some of our other important policies that we require our staff, and customers/suppliers alike, to abide with are set out below:
- Anti-Corruption & Whistleblowing Policy
- Anti-Slavery & Human Trafficking Policy
- Environmental Sustainability Policy
- Health & Safety Policy
- Zero Tolerance Policy
Corporate Social Responsibility
Corporate Social Responsibility (CSR) shapes our approach to business. We leverage a variety of resources in pursuit of economically, environmentally and socially sustainable operations.
As a relief supplier, we believe that contributing to a sustainable humanitarian supply chain is a way of honoring our purpose. Our objective in CSR is to help alleviate poverty and improve food security in the communities within which we operate. We regularly supply food staples and other goods to orphanages and not-for-profit charities whose values align with ours and operate in our communities.